Terms and Conditions
Man with Van Wood Green Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Wood Green provides removal and related services. By placing a booking or allowing work to commence, you agree that these Terms and Conditions form the entire agreement between you and Man with Van Wood Green for the services supplied.
1. Definitions
In these Terms and Conditions, the following words have the meanings given:
Client means the individual, business, or organisation requesting the services from Man with Van Wood Green.
Services means the man and van services, removal work, loading, unloading, transport, delivery, and any other related services agreed between the Client and Man with Van Wood Green.
Goods means the items, belongings, furniture, equipment, or any other property which are to be moved, transported, or handled as part of the Services.
Contract means the agreement between the Client and Man with Van Wood Green, comprising these Terms and Conditions and any written or verbal confirmation of the booking.
2. Service Area
Man with Van Wood Green primarily operates within Wood Green and surrounding districts, as well as across London and the wider United Kingdom for collection and delivery. The exact service area and any applicable travel charges will be confirmed at the time of booking.
3. Booking Process
3.1 A booking is made when the Client submits a request for Services and Man with Van Wood Green confirms acceptance of that request. Confirmation may be made verbally or in writing, including by electronic means.
3.2 The Client must provide accurate and complete information at the time of booking, including but not limited to:
Pickup and delivery addresses and access details.
Property type and any access restrictions such as stairs, lifts, parking, or narrow roads.
An approximate inventory of Goods to be moved.
Preferred dates and times for the Services.
Any special handling requirements for fragile, bulky, or valuable items.
3.3 Quotations are based on the information provided at the time of enquiry. If the information supplied is incomplete or inaccurate, or if the scope of the work changes, Man with Van Wood Green reserves the right to amend the quotation and charge reasonable additional fees.
3.4 All bookings are subject to availability. Time slots are estimates and, while every effort will be made to attend at the agreed time, delays may occur due to traffic, weather, or other factors beyond the reasonable control of Man with Van Wood Green.
4. Quotations and Pricing
4.1 Quotations may be provided on an hourly rate, fixed fee, or minimum charge basis. The method of charging will be clearly stated when the quotation is given.
4.2 Quotations are valid for a limited period from the date issued, as advised at the time of the quotation. Man with Van Wood Green may withdraw or revise quotations if the Client does not confirm a booking within that period.
4.3 Additional charges may apply for:
Waiting time due to delayed access or keys not being available.
Extra labour required beyond the agreed number of porters.
Work outside standard working hours.
Long carries, restricted access, or use of stairs where not originally disclosed.
Tolls, congestion charges, parking fees, or penalty charges incurred while carrying out the Services due to insufficient or incorrect information provided by the Client.
5. Payments
5.1 Unless otherwise agreed in writing, payment is due in full on completion of the Services on the same day. For longer distance removals or larger jobs, a deposit or advance payment may be required before the work is confirmed.
5.2 Payment methods accepted will be confirmed at the time of booking. The Client remains responsible for ensuring that cleared funds are made available in accordance with the agreed terms.
5.3 Where payment is not made when due, Man with Van Wood Green reserves the right to:
Suspend or withhold further Services.
Retain Goods until payment in full is received.
Charge interest on overdue amounts at the statutory rate or a reasonable commercial rate to cover administration and recovery costs.
5.4 Any queries regarding charges must be raised with Man with Van Wood Green within 7 days of completion of the Services. Queries do not entitle the Client to withhold undisputed amounts.
6. Cancellations and Amendments
6.1 The Client may cancel or amend a booking by providing notice to Man with Van Wood Green.
6.2 If a booking is cancelled with sufficient notice, no cancellation fee may be charged. Where short notice is given, Man with Van Wood Green may apply a reasonable cancellation charge to cover lost time and costs. Notice periods and applicable charges will be explained at the time of booking.
6.3 If the Client fails to be present at the agreed address, or access is not available at the scheduled time, this may be treated as a cancellation and the full or partial fee may become payable.
6.4 Man with Van Wood Green reserves the right to cancel or reschedule a booking where:
Weather, road conditions, or safety concerns make it unsafe or impractical to carry out the Services.
There is a failure by the Client to provide necessary information or instructions.
It is reasonably suspected that the Services would breach any law or regulation.
6.5 In the event of cancellation by Man with Van Wood Green, any deposit or advance payment received for services not provided will be refunded, or the booking may be rescheduled by mutual agreement. Man with Van Van Wood Green will not be liable for any indirect or consequential loss resulting from such cancellation.
7. Client Responsibilities
7.1 The Client is responsible for:
Ensuring that appropriate parking is available at both collection and delivery locations, and for any permits required.
Preparing Goods for transport, including packing and securing items where agreed.
Ensuring that all Goods to be moved are clearly identified and that no items are left behind unintentionally.
Protecting floors, walls, and fixtures where necessary, unless otherwise agreed as part of the Services.
7.2 The Client must not request Man with Van Wood Green to transport any items that are illegal, hazardous, or prohibited, including but not limited to explosives, flammable substances, drugs, or items of unlawful origin.
7.3 If the Client instructs the team to carry out actions against the advice of Man with Van Wood Green, such as moving items through spaces where damage is likely, the Client accepts responsibility for any resulting damage.
8. Goods Excluded and Valuable Items
8.1 Unless specifically agreed in writing, Man with Van Wood Green does not accept responsibility for loss of or damage to:
Cash, jewellery, precious metals, or stones.
Important documents such as passports, deeds, or financial records.
Items of exceptional value, antiques, artworks, or collections.
8.2 The Client is advised to personally transport small, high-value, or irreplaceable items and to ensure that such Goods are not inadvertently packed with general household or office items.
9. Liability and Limitations
9.1 Man with Van Wood Green will exercise reasonable care and skill in providing the Services. However, liability is subject to the exclusions and limitations set out in this section.
9.2 Man with Van Wood Green is not liable for:
Loss or damage arising from wear and tear, inherent defects, poor construction, or pre-existing damage to Goods.
Damage to goods packed or unpacked by the Client, or by a third party on the Client's behalf.
Loss or damage caused by atmospheric or climatic conditions such as damp, mould, rust, or changes in temperature.
Loss of data or software, or damage to electrical or mechanical items that were not proven to be in full working order immediately prior to the move.
9.3 Where Man with Van Wood Green is found liable for loss of or damage to Goods, liability will generally be limited to the reasonable cost of repair or replacement, subject to a fair assessment of age, condition, and market value, and subject to any agreed limits in place at the time of booking.
9.4 Man with Van Wood Green will not be liable for indirect or consequential loss, including loss of profit, loss of business, or loss of opportunity, arising out of or in connection with the Services.
9.5 Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited or excluded under applicable law.
10. Claims and Complaints
10.1 Any visible loss or damage to Goods or property should be reported to the team on the day of the move wherever possible.
10.2 Formal complaints or claims must be notified to Man with Van Wood Green in writing within 7 days of completion of the Services, providing full details of the issue and supporting evidence where available.
10.3 Man with Van Wood Green will investigate complaints in a fair and timely manner and may request access to inspect any alleged damage before repairs or replacements are arranged.
11. Waste Regulations and Disposal
11.1 Man with Van Wood Green operates in accordance with applicable United Kingdom waste and environmental regulations. Certain items may not be carried or disposed of as part of the Services.
11.2 The Client must not present for collection any waste that is hazardous, controlled, or requires specialist disposal, such as chemicals, asbestos, clinical waste, or electrical items that must be handled under specific schemes, except where expressly agreed in advance.
11.3 Where Man with Van Wood Green agrees to remove unwanted items, this will be done on the understanding that the items are suitable for transport and lawful disposal. Additional charges may apply for disposal services, and these will be explained before such services are undertaken.
11.4 The Client remains responsible for any fines, penalties, or costs arising from the inclusion of prohibited waste or unlawful instructions to dispose of Goods.
12. Access and Property Damage
12.1 The Client is responsible for ensuring that adequate access is available at both collection and delivery points, including arranging parking, lift access, and any necessary permissions from building management or local authorities.
12.2 While reasonable care will be taken to avoid damage to property, Man with Van Wood Green is not liable for damage caused by moving Goods through tight or awkward spaces when this is the only or most practical route, provided the Client has been informed of the risk and has requested that the move proceed.
13. Force Majeure
13.1 Man with Van Wood Green is not liable for any failure or delay in performing the Services where such failure or delay is due to events beyond its reasonable control, including but not limited to extreme weather, road closures, accidents, strikes, pandemics, or acts of government.
13.2 In such cases, Man with Van Wood Green may suspend the Services or cancel the Contract without liability, other than to refund any payments received for Services not provided.
14. Personal Data
14.1 Man with Van Wood Green will handle personal information in accordance with applicable data protection laws in the United Kingdom. Details are used solely for the purpose of providing and administering the Services, and for legitimate business purposes.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or relating to the Contract or these Terms and Conditions.
16. General Provisions
16.1 These Terms and Conditions constitute the entire agreement between the Client and Man with Van Wood Green regarding the Services and supersede any prior agreements or understandings.
16.2 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
16.3 No failure or delay by Man with Van Wood Green to exercise any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.
16.4 Man with Van Wood Green may update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to the Contract.
By making a booking with Man with Van Wood Green, you confirm that you have read, understood, and agree to these Terms and Conditions.
