Privacy Policy
Man with Van Wood Green Privacy Policy
This Privacy Policy explains how Man with Van Wood Green collects, uses, stores, shares, and protects personal data belonging to its customers in the Wood Green area. It is intended to be compliant with the United Kingdom General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy applies to all customers and prospective customers who request, use, or inquire about our services within the Wood Green area.
Data Controller
For the purposes of data protection law, Man with Van Wood Green is the data controller in relation to the personal data we collect and process about you. As data controller, we determine the purposes and means of processing your personal data and are responsible for ensuring that such processing is carried out in compliance with applicable data protection legislation.
Personal Data We Collect
We may collect and process the following categories of personal data about you when you contact us, request a quote, or use our removal and transport services:
Identification and contact information, such as your name, address, and general location information within the Wood Green area.
Communication details, such as the content of your messages, booking notes, and other correspondence you exchange with us.
Service details, such as collection and delivery addresses, property access information relevant to the move, dates and times of your booking, and a general description of the items to be moved.
Billing and payment information, such as details required to issue invoices and record payments. Specific card or bank details may be processed by secure third-party payment processors where applicable, rather than by us directly.
Technical information, such as basic information about how you interact with our website or online forms, including the date, time, and method of contact. We do not seek to identify you through technical data unless this is necessary for security or legal purposes.
Any other information you voluntarily provide to us that is necessary for the provision of our services, for dealing with an inquiry, or for handling feedback or complaints.
Lawful Basis for Processing
We process your personal data only when we have a lawful basis to do so under data protection law. Depending on the specific circumstances, we may rely on one or more of the following lawful bases:
Performance of a contract. We process personal data where it is necessary to enter into and perform our contract with you, such as arranging and carrying out your move, managing bookings, and issuing invoices.
Compliance with legal obligations. We may process personal data to comply with legal or regulatory obligations, such as accounting, taxation, and record-keeping requirements or for the purpose of responding to lawful requests from public authorities.
Legitimate interests. We may process personal data where it is necessary for our legitimate business interests and where your rights and freedoms do not override those interests. Legitimate interests may include managing and improving our services, handling customer queries, ensuring the security of our operations, and protecting our business from fraud or misuse.
Consent. In limited circumstances, and where required, we may rely on your consent to process your personal data, for example for certain types of direct marketing. Where processing is based on consent, you have the right to withdraw your consent at any time.
How We Use Your Personal Data
We use the personal data we collect for the following purposes:
To respond to inquiries, provide quotes, and communicate with you about potential or existing bookings.
To plan, schedule, and deliver our man and van services, including organizing routes and logistics for pick-up and delivery locations.
To manage our relationship with you, including handling feedback, complaints, or service issues.
To issue invoices, process payments through our chosen payment processors, and maintain financial and accounting records.
To improve the quality, safety, and reliability of our services and internal processes.
To comply with applicable laws, regulations, and lawful requests from competent authorities.
To protect our rights, property, and safety, and those of our customers and third parties, including the prevention and detection of fraud or misuse of our services.
Data Sharing and Processors
We may share your personal data with carefully selected third parties where necessary for the purposes described in this Privacy Policy, always ensuring appropriate safeguards are in place.
Service providers and processors. We may use third-party service providers who act as data processors to assist us in operating our business, such as providers of payment processing, transport routing tools, secure data storage, and administrative support. These processors are only permitted to process your personal data on our instructions, must keep it secure, and are not allowed to use it for their own purposes.
Professional advisers. We may share data with professional advisers such as accountants, legal advisers, and insurers where required for business management, legal compliance, or the establishment, exercise, or defence of legal claims.
Authorities and legal bodies. We may disclose your personal data if required by law, regulation, or court order, or if disclosure is necessary to protect our rights, your safety, or the safety of others.
We do not sell your personal data to third parties.
International Data Transfers
Where we engage service providers that are located outside the United Kingdom or the European Economic Area, or that store data in such locations, we take appropriate steps to ensure that your personal data remains protected. These safeguards may include using jurisdictions that have been deemed to provide an adequate level of data protection or implementing standard contractual clauses or equivalent legal mechanisms.
Data Retention
We retain your personal data only for as long as reasonably necessary to fulfil the purposes for which it was collected and to meet any legal, accounting, or reporting requirements.
In general, we keep contact, booking, and invoicing information for as long as is required to manage our relationship with you and for a reasonable period thereafter to handle any queries, disputes, or legal claims. Accounting and tax-related records may be retained for the periods required under applicable law.
When personal data is no longer needed, we will take steps to delete it securely or anonymise it so that it can no longer be associated with you.
Data Security
We take appropriate technical and organisational measures to protect personal data from unauthorised access, accidental loss, destruction, or damage. Measures may include access controls, secure storage, and limiting personal data access to individuals who need it to perform their role. While we take all reasonable care to protect your personal data, no method of transmission or storage can be guaranteed as completely secure.
Your Data Protection Rights
Under data protection law, you have certain rights in relation to the personal data we hold about you. These rights include:
Right of access. You have the right to request confirmation as to whether we process your personal data and to obtain a copy of that personal data, together with certain information about how and why it is processed.
Right to rectification. You have the right to request that inaccurate or incomplete personal data about you is corrected or updated.
Right to erasure. In certain circumstances, you may request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and there is no other legal basis for processing.
Right to restriction of processing. You may request that we restrict the processing of your personal data in certain situations, such as when you contest the accuracy of the data or object to its processing.
Right to data portability. Where processing is based on consent or the performance of a contract and carried out by automated means, you may request that we provide your personal data in a structured, commonly used, and machine-readable format, and you may have the right to transmit that data to another controller.
Right to object. You have the right to object to the processing of your personal data where we rely on legitimate interests as our lawful basis, including for certain types of direct marketing.
Right to withdraw consent. Where processing is based on your consent, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing carried out before withdrawal.
You also have the right to lodge a complaint with the relevant supervisory authority if you believe that your data protection rights have been infringed. We encourage you to contact us first to allow us to address your concerns directly.
Policy Scope and Updates
This Privacy Policy applies to all Man with Van Wood Green customers and prospective customers in the Wood Green area who engage with us, request quotes, or use our services. We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other factors. When we make changes, we will amend the version published on our website or otherwise made available to you. You should review this Privacy Policy periodically to stay informed about how we process your personal data.
