Man With Van Woodgreen Terms and Conditions

These Terms and Conditions set out the basis on which Man With Van Woodgreen provides removals, transport, loading, unloading, delivery, collection and related services for domestic and commercial customers. By making a booking, you agree that you have read, understood and accepted these terms. If you are booking on behalf of another person or business, you confirm that you have authority to accept these terms for them. These conditions are intended to be fair, practical and consistent with UK service standards, and they apply alongside any written quotation, invoice or booking confirmation issued by us.

For the purposes of these terms, “we”, “us” and “our” refer to the service provider, while “you” and “your” refer to the customer. The services covered may include single-item transport, partial loads, full van removals, office moves, furniture collection, appliance delivery and similar transport work. Unless agreed otherwise in writing, any estimate is based on the information you provide at the time of booking. If the actual job differs materially from the original description, additional charges, changes in timing or revised vehicle requirements may apply.

We reserve the right to refuse any booking, or to withdraw from a booking, where the job is unsafe, unlawful, materially misdescribed, or outside our operational capacity. Nothing in these terms affects your statutory rights as a consumer under UK law.

Booking process begins when you provide details of the service required, including collection and delivery addresses, access conditions, parking restrictions, number and type of items, and any special handling needs. A quotation or estimate may be given before the booking is confirmed. A booking is only secured once we have accepted the job, confirmed the date and time, and, where required, received any deposit or advance payment. You are responsible for ensuring that all information supplied is accurate and complete. If you fail to disclose items such as very heavy furniture, fragile goods, hazardous materials or difficult access, we may revise the price or decline to proceed.

We may ask for photographs, item lists or other information to assess the job properly. This helps us assign the appropriate van size, number of movers and time allowance. The man with van service may be scheduled as a timed arrival window rather than a fixed minute-by-minute appointment, and arrival times can be affected by traffic, loading delays, weather or earlier jobs running late. Any time stated is therefore an estimate unless expressly confirmed as fixed. If you need a fixed slot, this must be agreed in advance and may be subject to an additional charge.

It is your responsibility to ensure that the collection and delivery locations are accessible, that parking is available or can be arranged, and that the items are ready to move at the agreed time. Where parking charges, tolls, permits, congestion charges or similar costs are incurred during the service, these may be added to your bill unless the quotation expressly states otherwise. If the van cannot be parked within a reasonable distance due to restrictions not disclosed before booking, we may charge for extra time, rescheduling or aborted attendance.

Payments must be made in the manner and by the deadline stated on the quotation, invoice or booking confirmation. We may require a deposit or full prepayment for certain bookings, including urgent jobs, high-value work, weekend services or larger moves. Unless agreed otherwise, all prices are quoted in pounds sterling and may be inclusive or exclusive of VAT depending on our trading status and the wording of the quote. If VAT applies, it will be shown where required by law.

Payment is due on completion of the service, unless a different payment schedule has been agreed in writing. We accept the payment methods made available at the time of booking. If you fail to pay on time, we may charge reasonable costs associated with recovery of the debt, including bank charges, administration fees and any legally recoverable collection expenses. Late or refused payment may also result in the suspension of future bookings. We reserve the right to retain goods in our possession until payment has been received in full, to the extent permitted by law.

All quoted prices are based on the service details provided by you. Where the actual job exceeds the expected scope, we may charge for additional labour, waiting time, extra mileage, additional stops, specialist equipment, dismantling or reassembly, and any other reasonably necessary work. If the scope changes substantially on the day, we may provide a revised price before continuing. If you choose not to accept the revised terms, we may treat the job as cancelled and apply any applicable cancellation or aborted-job charges.

Cancellations and rescheduling may be requested by either party, but all cancellations should be made as early as possible. If you cancel after the booking has been accepted, we may charge a cancellation fee to cover reserved time, staff allocation and administration. The amount may vary depending on how much notice you give and whether preparatory work has already begun. Where a deposit has been paid, it may be retained in whole or in part as a cancellation charge if the cancellation is made too late or if the booking cannot reasonably be reallocated.

If you wish to reschedule, we will try to accommodate a new date subject to availability. However, rescheduling is not guaranteed and may require the original booking to be cancelled and a new booking created. If we are delayed, unable to attend, or need to rearrange because of circumstances beyond our control, we will use reasonable efforts to offer a new time. We are not liable for incidental losses caused by a delay, provided we act reasonably and keep you informed where practicable.

Where we arrive and are unable to complete the work because you are not present, the items are not ready, access is unavailable, or the site conditions are unsafe, this may be treated as a customer cancellation or aborted attendance. In such cases, a call-out fee, waiting fee or partial service charge may apply. Man with van Woodgreen bookings are planned around allocated resources, and late changes can have a direct effect on scheduling and costs.

Liability is limited as set out in this section and subject always to the Consumer Rights Act 2015 and other applicable UK law. We will exercise reasonable care and skill in providing the service. If goods are damaged or lost as a direct result of our negligence, our liability may be limited to the reasonable repair value, the fair replacement value, or the cost of rectifying the damage, whichever is lower and appropriate in the circumstances. We are not responsible for pre-existing damage, inadequate packing, loose fittings, hidden defects, or damage caused by the nature of the item itself.

You are responsible for ensuring that items are suitably packed, wrapped, boxed and protected unless packing has been expressly included in the service. Fragile, delicate, high-value, antique or sentimental goods should be declared in advance and, where relevant, specially prepared. We strongly recommend that you remove personal data, cash, keys, documents and other valuables from items before collection. We do not accept liability for indirect or consequential loss such as loss of profits, missed appointments, loss of use or emotional distress, except where such exclusion is not permitted by law.

If you ask us to dismantle, assemble, disconnect, reconnect, carry, stack or place goods in a particular position, we will do so only where it is safe and within the reasonable scope of the service. We do not accept responsibility for damage caused by items not being suitable for transport in the requested condition, by incorrect instructions, by hidden weakness in fixtures or fittings, or by the customer insisting on a course of action contrary to our advice. Any claim must be notified within a reasonable time, and supporting evidence may be required. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded.

Waste regulations and prohibited items apply to all services involving disposal, clearance or the removal of unwanted goods. We operate in accordance with relevant UK waste laws, including obligations relating to duty of care, responsible transfer and lawful disposal. If we collect waste or items intended for disposal, you agree to provide accurate information about their nature and composition. You must not ask us to remove hazardous waste, clinical waste, asbestos, chemicals, solvents, gas bottles, pressurised containers, batteries, oils, paint, contaminated materials or any other item that requires specialist handling unless we have explicitly agreed to do so and are legally permitted to handle it.

Where waste removal is part of the service, you may be asked to confirm whether the items are reusable, recyclable or for disposal. We may refuse to move or dispose of items that are illegal, unsafe, contaminated or improperly described. If a load contains restricted items not disclosed in advance, we may stop the service, segregate the items if safe to do so, and charge additional fees for delay, storage, return transport, reporting or lawful disposal. You are responsible for any fines, penalties or losses arising from a breach of waste or environmental regulations caused by your instructions, misdescription or concealment of materials.

We may use licensed third-party waste facilities, reuse routes or recycling processes where appropriate. Once waste has been lawfully transferred, ownership and responsibility pass in accordance with applicable law and the service agreement. You should keep records of what has been transferred if you are disposing of business waste or regulated materials. The customer remains responsible for ensuring that any request for disposal does not breach landlord rules, lease obligations, local restrictions or other legal requirements applying to the premises or the items concerned.

Customer responsibilities include ensuring that you have the right to move the goods, the right to access the property, and authority to instruct us on the day. You must ensure that all pets are secured, children are supervised, and paths, stairways and loading areas are reasonably clear. If there are special risks, including narrow staircases, lifts, low ceilings, poor lighting or uneven ground, you must tell us before the booking is confirmed. Failure to disclose such matters may lead to extra charges or cancellation.

You warrant that no items supplied to us are illegal, stolen, contaminated or otherwise unlawful to transport. If we reasonably believe that a booking involves unlawful goods or activity, we may refuse, suspend or terminate the service and may report the matter to the relevant authorities where required by law. We may also take steps to protect our staff, vehicles and property, including refusing entry to unsafe premises or ending the job if conditions become hazardous.

Force majeure events include severe weather, road closures, accidents, illness, strikes, fuel shortages, civil disruption, equipment failure, supplier delays and other events beyond our reasonable control. Where such events occur, we will take reasonable steps to minimise disruption, but we will not be liable for failure or delay caused by these circumstances. If performance becomes impossible or commercially impractical, we may cancel or reschedule the booking without liability for consequential loss, subject to any rights you have under consumer law.

Termination and suspension of the service may occur immediately if you breach these terms, if payment is not made, if the job becomes unsafe, or if continuing would expose us to legal or operational risk. If the service is terminated for customer breach, you remain liable for work already completed, waiting time, aborted attendance and any costs reasonably incurred. We may also suspend future services where past invoices remain unpaid or where there has been abuse, threats or serious non-compliance with booking requirements.

We may update these terms from time to time to reflect changes in law, operational practice or service structure. The version in force at the time of booking will apply to that booking unless a change is required by law. Any variation or special arrangement must be agreed in writing. If any part of these terms is found to be unlawful or unenforceable, the remainder will continue in force to the fullest extent permitted by law.

Governing law and jurisdiction: these Terms and Conditions are governed by the laws of England and Wales. Any dispute arising out of or in connection with the service, the booking, the quotation or these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer law provides otherwise. If you are a consumer, you may also benefit from alternative dispute resolution options where available, and nothing here limits rights that cannot be excluded by law.